Travertine, Marble, Slate, Limestone, and Granite are products of nature and hence are susceptible to pits, cracks, and color variation. No two pieces of natural stones are alike. These characteristics are not material flaws but signature of authenticity. You must inspect the material prior to installation to check the sizing, thickness, color, veining or any other irregularity and prepare any blending required to meet the property owner’s approval. Absolutely no claims will be accepted for any reason after installation.
The SHIPPING PROCESS:
Please note that We currently ship via common carriers for residential and commercial shipments. When your order is shipped we will call or e-mail you with a freight bill number and a customer service number for the freight company who would be carrying your Mosaic Tiles. With this information you must call the freight company to make arrangements for pickup. Shipping time is usually between 3-7 days from date of your order. In rare cases, you may live in a very congested area or a very rural area. Under such circumstances, trucking terminal might be 30-40 miles away from you. All orders must be inspected by the customer for any possible shortages or damage upon customer ft. receipt of goods. Do not use or throw away any damaged items since damaged items will be inspected.